Refund policy
Last updated: November 10, 2026
Every In-Yo Collective item is made to order. We make and ship each piece after you place your order, which is why our refund and return terms are a little different from a typical retail store.
Returns and exchanges
We do not accept returns or exchanges if you ordered the wrong size or color, or if you simply changed your mind. Because each item is made to order, we cannot restock it.
If something arrives damaged or made incorrectly
If your order arrives damaged or has a manufacturing error, email us at support@inyocollective.com within 30 calendar days of delivery. Please include your order number, a brief description of the issue, and a clear photo that shows the problem. You do not need to send the item back.
If the same issue affects more than one item that shares the same design, please also include a photo or short video that shows all of the affected items in a single frame.
If the issue is covered, we will offer a free replacement or a refund.
Covered issues include:
- Print quality problems, such as a faded, smudged, or flawed print
- Print placement that is more than 0.5 inches off
- A print in the wrong area of the product
- The wrong product, size, color, or brand was sent
- Manufacturer sizing defects outside the size chart tolerance
- Items damaged in delivery
What is not covered
We cannot offer a free replacement or refund in these cases:
- The delivery address was incorrect or incomplete
- You changed your mind, or ordered the wrong size or color
- Size differences that fall within the tolerances below
- Print quality issues caused by a low-resolution or unsuitable design file
These size and placement differences are normal and are not treated as defects:
- Print placement within 0.5 inches
- Adult garment sizing within 1 inch of the size guide (most garments)
Some characteristics are a normal part of how a garment is printed or embroidered, and are not considered defects:
- For printed garments: a faint odor on a new item, or visible pre-treatment residue, which is more common on light-colored items. Both usually go away after the first wash. We recommend washing the garment cold and inside out, and tumble drying on low. Avoiding direct sunlight before the first wash also makes pre-treatment residue easier to remove.
- For embroidery: slight variations in stitch density or texture, visible backing on the inside of the garment, and simplified fine details, small text, or gradients.
Lost packages
If your order has not been delivered within 30 calendar days for domestic U.S. or regional E.U. orders, or within 45 calendar days for international orders, please email us within 1 week after that period ends. Please first confirm that the delivery address is complete and accurate, and check with your local post office, as packages are sometimes held for pickup.
If the package still cannot be located, we will look into it. If the investigation confirms there was no error with the address or other information provided, we will offer a free replacement or a refund.
If tracking shows the package as delivered, but you have not received it, we will review the case individually. We may not be able to offer a free replacement or refund in those situations.
We do not offer refunds for orders that are still in transit, unless the package is determined to be lost. We also cannot offer a replacement or refund solely because of a shipping delay, unless the package is determined to be lost.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. If an order cannot be delivered, or is returned to us, because the address was incorrect or incomplete, we cannot offer a free replacement. In some cases, we may be able to offer a partial refund, or reship the item for an additional charge.
Cancellations
If you need to cancel an order, email us as soon as possible at support@inyocollective.com. Because items are made to order, we cannot guarantee a full or partial refund. Whether a refund is possible depends on how far along the order is in production and shipping.
How to reach us
For any refund, replacement, lost package, or cancellation request, email support@inyocollective.com. Please include your order number and any photos that show the issue. We will review your request and get back to you with next steps.